Failure investigation

We are experts in forensic investigation and root cause analysis of electrical, electronic and mechanical failures from the heaviest industry down to the smallest electronic component. We enable our clients to minimise downtime, prevent future occurrence, reduce field returns and warranty cost, and protect their business by reducing any impact on reputation.  We act on behalf of manufacturers, operators, insurers, loss adjusters and users.

Equipment failure is usually unexpected, can pose serious safety risks, and can lead to increased costs and interruptions.  Our experts quickly identify and diagnose root cause using forensic investigation techniques providing our clients with the knowledge to reduce the risk that the failure repeats itself.

We establish root cause by gathering information, photographs and records, and carrying out site inspections, wherever you are in the world.  We interview your staff, conduct laboratory-based forensic examinations and detailed mechanical, process or electrical simulation studies. We will determine not just what has failed, but why – with clear, practical and realistic recommendations to prevent similar issues in the future.

Service datasheets

For more information on our failure investigation services, contact us or call +44 (0)1372 367345.